Delivery deadlines and warranty

Orders shipped to Europe are generally fulfilled within 3 business days.

We cannot be held responsible for delays in delivery by postal services.

Package not received

If you have not received the package on time, you can write to us at [email protected]. We will track the package for you.

Customs and entry fees in your country

For orders placed outside of Europe, the costs related to customs fees and taxes will be charged to the customer by their country’s authorities.

Exchange or returns

Please verify the condition of your order at the time of delivery. Notify us within 3 business days of receiving your package if you have a claim.

For refunds, only the price of items purchased and returned in good condition will be refunded, provided they have not been used and they are returned in their original packaging. All shipping and return costs will be borne by the customer.

In case of errors in the shipping of the order, Béké-Bobo agrees to refund the customer or exchange items. In this case, the shipping and return costs will be refunded to the customer, with proof of the error. The refund will be done after receiving the items at our workshop.

Guarantee

Our products are warranted for defects with the seams or trimmings within 12 months from the date of purchase. We repair or exchange the defective product at our discretion after receiving the product at our workshop. We return the repaired or exchanged product at our expense. Our warranty excludes normal wear and tear, discolouration caused by whitening agents, stains, tears, burns or cereal pouches from our therapeutic bears or bags that have been in contact with any liquid, body fluid or other.